Helpingudders.com ("the Company") knows that you may have concerns about privacy while shopping or surfing on the Internet. This Privacy Policy describes how we use and do not use information provided to the Company, and the steps we take to protect it. This Privacy Policy applies to information collected online.
When you make a purchase on the Company's website, we ask for your name, address, phone number, email address and other personal information necessary to fulfill and track your order. For purposes of billing, you will need to provide either your PayPal account information when Checking Out your Shopping Cart or your credit card type, number, expiration date and billing address for the card. If your order is to be shipped, we also need the name, address and phone number of the intended recipient(s) as per the delivery agent's policy.
You also may create an account through the Company at any time by providing your email address and selecting a unique password. You do not need to create an account in order to visit our site or to place an order through the Company. Creating an account allows you to save certain billing information so that you can track the status of your orders and set your ordering preferences. For your privacy and security, we do not store credit card or Gift Card numbers in your account. You may change saved account information at anytime. Simply go to the My Account page, log in with your email address and password, and then click "Edit or View Your Account."
Occasionally we conduct surveys and contests on the Company's website. If you choose to participate in an online contest, we may request information from you that will permit us to administer the contest and notify the winner(s). In addition, we may ask for other optional survey information, such as gender, age and previous shopping experience with the Company.
Information collected by the Company may be used in the following ways:
- Schedule deliveries of merchandise that you purchase online
- Create an online account for you at the Company
- Bill your PayPal or credit card for your purchases
- Confirm and track your orders
- Make your product purchased online available for warehouse pickup at the Company.
- Respond to your customer service inquiries
- Provide promotional communication and other information to you, if you choose to receive them
- Offer the products you want
- Customize your shopping experience
- Improve our website design and usage by studying general customer demographics, interests and suggestions.
Third Parties
We do not rent, sell or exchange your name or other personally-identifiable information to third-party companies for their marketing purposes. We do provide your personal information to reputable organizations that help us to fulfill your order. For example, we use companies such as PayPal or other financial services organizations to verify and process credit card transactions, to deliver packages, to schedule and perform product installations and to administer service programs. We may share your information with others who help us analyze sales data, maintain our records, and provide other services for the Company such as collect site navigation information. We also may share your information with companies that act on our behalf and at our direction to notify you of additional products and services available at the Company. These companies may also conduct customer satisfaction surveys and manage other customer services and benefits for us. In any case, these third parties are not authorized to use your information for any reason other than to perform their contractually assigned functions.
We may be required to disclose your personal information to third parties if necessary to comply with applicable laws, subpoenas or other such court orders.
Promotional Communications
The personal information you supply us will be added to our customer database. We may send you promotional emails about the Company's products, services or contests that we hope will be of interest. At any time, you can choose to discontinue receiving such promotional email by accessing your Account Information page and going to Email Notifications and unsubscribing. This is also commonly known as to "opt-out" of any newsletter or other free subscriptions offered to our customers. Please allow us a reasonable period of time in order to satisfy your request, as some promotions may already be in process.
Privacy Policy Changes
This Privacy Policy was posted on the Company's website on January 23, 2012. We reserve the right to change, modify or amend this policy at any time. If we make any significant change to this policy, we will provide notice of such change on the Company's website by revising this Privacy Policy statement.
Security
The security of your personal information is important to us. When you enter sensitive information (such as a credit card number) on our registration or order forms, we encrypt that information using secure socket layer technology (SSL). We follow generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. If you have any questions about security on our website, you can email us at admin@helpingudders.com.
Third Party Links
In an attempt to provide you with increased value, we may include third party links on our site. These linked sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these linked sites (including if a specific link does not work).
Consent
By logging onto, using or purchasing products from the Company's website, you consent to our privacy policy as stated herein and as amended in the future.
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| Terms and Conditions
Limitation of Liability
The information contained in this website has been prepared solely for the purpose of providing general information. While we have made every attempt to ensure that the information contained in this Web Site is accurate, the Company is not responsible for any errors or omissions, or for the results obtained from the use of this information.
We are not responsible for the actions, content, accuracy, opinions expressed, privacy policies, products or services provided through these links or made available through these resources or appearing in such web sites, nor for any damages or losses, directly or indirectly, caused or alleged to have been caused as a result of your use or reliance on such web sites.
Such web sites are not investigated, monitored or checked for accuracy, completeness or conformance with applicable laws and regulations by us. We do not make any representations whatsoever, or give any warranties of any kind, expressed, implied, or otherwise about other web sites which you may access through this Web Site, the content thereof, or the products and/or services made available through such web sites. If you decide to leave our Web Site and access these other web sites, you do so at your own risk. All rules, policies (including privacy policies) and operating procedures of such web sites will apply to you while on such web sites.
Copyright and Trademarks
the Company logo, all product names, all page headers, all custom graphics, all button icons, all trademarks, service marks and logos appearing on this Web Site, unless otherwise noted, are service marks and/or trademarks of the Company . All other trademarks, product names, company names, logos, and/or service marks mentioned, displayed, cited or otherwise indicated on the Web Site are the property of their respective owners. It is prohibited to display or use the Marks in any manner without our prior written permission. It is prohibited to display or use trademarks, product names, company names, logos, service marks and/or trade dress of other owners without the prior written permission of such owners.
Public Information
In some areas of the Company's website, we allow users to provide useful commentary, product reviews, photo gallery titles, etc.the Company reserves the right to edit, change, or delete commentary of any kind. Posting comments that are generally Vulgar, Obscene, Rude, Hateful, or with malicious intent, as generally applied, will result in the contributor being banned from logging onto the Company's web site and appropriate lawful actions will be taken.
Online Shopping
the Company reserves the right, at its discretion, not to ship or deliver items ordered or purchased on this website. the Company reserves the right to limit quantities, discounts or other details of any product offered for sale on the site. In the event that the Company chooses not to ship an item, you will be notified by email and any amount charged to your PayPal or credit card will be refunded.
To assist you in ordering the appropriate products for your pets, we are available to speak with you by phone at (316) 250 2276 between 11 a.m. and 6 p.m. EST or by email at admin@helpingudders.com. If you need to return any item(s), the following is our return policy:
For unopened and unused products returned with all original packaging, in sell-able condition within 15 days of the date of purchase, the Company will extend a full refund of the purchase price, excluding shipping charges. You are required to log into your account and pull up your order. Select the item you would like to return.
For approved returns we will issue a credit within 24 hours via the same method of payment used for the order or you may choose to exchange the item for other merchandise. You will be responsible for any shipping charges for the new items.
In cases where we have shipped you an incorrect product, we will either replace or refund the purchase price and if replaced will re-ship your order with the correct item at our expense.
Upon your acceptance of your shopping cart, the charges therein and checkout, your order will be packaged for shipment and may not be cancelled. If an order is refused upon delivery the customer is responsible for all shipping charges and a restocking fee of 12.5%.
We do not accept returns for custom orders, special orders, sale items, or drop-shipped items. For health and safety reasons, we are unable to accept returns of food or pet treat products..
the Company is only responsible for shipping the product purchased. The cost associated with invalid addresses, name changes, etc will be billed back to the customer.
Donations
Our mission is to support rescue and/or shelter organization activities that will enhance the quality of life for dogs, cats and other companion animals. From time to time, the Company may make financial donations, at its sole discretion, to various companion animal rescue and/or shelter groups, provided they are enrolled in the Company's Affiliate Program. They shall have completed the Company's Affiliation Program application, been accepted by the Company and are in good standing with the Company’s Terms and Conditions. Maintaining the defined internet linkage between the rescue organization and the Company's website is a primary Affiliate requirement. Our financial support primarily goes to well established, local rescue and/or shelter organizations, Working Dog support groups and other national organizations thru their local chapters. The Company's donations are not subject to any binding agreements and will only be made to non-profit or not-for-profit organizations.
The Company may donate a published percentage of its product’s price as defined on its website and such percentages may change without prior notice. These amounts may range between zero and 50% of the product’s actual retail sale price. The Company reserves the right to exclude products from eligibility for donations. The Company’s customer, at the time of Shopping Cart Check Out, may propose the designation of such recipient organization or it may be at the sole discretion of the Company’s management. Enrollment of any animal rescue and/or shelter group or the partial or entire Affiliate Program may be terminated by the Company, at any time and without notice, Donations to rescue groups may take the form of either cash, store credits or products that are only redeemable by the Company. Our minimum donation to any organization at one time is $25.00. Timing of donations shall be at the sole discretion of the Company. We are not obligated to make any such past or future donations to organizations that cease to be active or change their primary mission from rescue and/or shelter of companion animals. Customers should consult their tax advisor with respect to personal deductibility of such donations.
Organizations that seek to be enrolled in the Company’s Affiliate Program need to submit their request in writing, using the Company’s application form sent to admin@helpingudders.com or to the Company’s address below. It shall include a contact name, e-mail and street address and any tax exempt 501(c)(3) identification documents or other such appropriate materials describing the rescue’s and/or shelter’s services provided to the public.
Return Address
Helpingudders.com / Suite 203
27 Radio Circle Drive
Mount Kisco, NY 10549
If you have any questions regarding these policies, please contact us by email us at admin@helpingudders.com.
The Company is an operating division of Luke's All Natural Pet Food LLC with common ownership and management. The Company and Lukes may exchange or share certain non-financial customer information, with each other, to provide a broader service to all our customers.
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