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Who is Helping Udders? Helping Udders is
basically me (Mikel Miller) and my dogs, Petey, Tony, Cissy, and Sarah.
I'm a female burdened with a boy's name, which is pronounced Michael.
More about us here.
How do I designate which Rescue will benefit from my
purchase? During the checkout process, you will be
asked which rescue you want to benefit from your purchase. If
you found us via a link on a rescue website, you will want to type the
name of that rescue. If you found us some other way, you will
want to designate a rescue from our list of eligible rescues. The
list of eligible rescues can be accessed by clicking clicking the button
that looks like this (in the top margin of this website).
Find a rescue you would like to support, highlight it and copy it to
paste later (or just remember it for later). We are pretty good at
figuring out which rescue you meant, so don't worry if you don't get it
memorized perfectly.
My favorite rescue isn't on the list! How do
they get on? Glad you asked!! Tell them
that all they need to do to become eligible for donations is to sign up
for a link and follow the directions. A link to the sign up form
is in the left hand margin.
I can't put more than one item in my Shopping Cart!
What's wrong? That is probably a
"cookies" problem. You have two choices. Either close all
your browser windows and come back to finish your shopping in a fresh
browser, or just call us at (316) 250-2276. I'll be happy to take
your order over the phone. Our business hours are 7:00 am CST to
10:00 pm CST. Please leave a message if we don't answer, and I'll
return your call asap.
How/when will my package be shipped? I
use the good ole' US Postal Service. Why? Free boxes, and
believe it or not, they are faster and cheaper than the other guys.
I'm often able to fit your purchases into a flat rate box to save on
postage. If that happens, I will refund the excess shipping you
paid with treats!
Most order are shipped within two working days, but I try for one.
Shirts may take a little longer.
Can I track my order? Once your
order is shipped, you will receive an email from PayPal with your USPS
tracking info. I use PayPal's US Postal Service function to ship
your package. But you can always call to find out when your
package shipped.
Where are you located? Do you have
a store? We are located in Belle Plaine, KS. We do not have
a storefront. Helping Udders is run out of our home and two
warehouses on the property.
Can I order via telephone? No problem at all! Just call
(316) 250-2276. I'll be happy to take your order over
the phone. Our business hours are 7:00 am CST to 10:00 pm CST.
Please leave a message if we don't answer, and I'll return your call
asap.
Is my credit card info safe? Yes.
Your credit card is processed through PayPal, but you don't need a
PayPal account to make a purchase. I don't even get your credit
card info.
I need help deciding. Can I call?
Yes, but be prepared to tell me all about your dog!! LOL!
Just call (316) 250-2276. I'll be happy to take your
order over the phone. Our business hours are 7:00 am CST to 10:00
pm CST. Please leave a message if we don't answer, and I'll return
your call asap.
MORE QUESTIONS?
orders@helpingudders.com or
call (316) 250-2276
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